FAQs

Shipment

• How much does shipping cost?
• How do I track my order?
• How soon will I get my package?
• Where do you ship?
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Returns

• What is your return policy for footwear?
• How do I return an item?
• How do I print a return label?
• How long does it take to receive my refund?
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Exchange

• What is your exchange policy?
• How can I request an exchange?
• How long does an exchange take?
• Can I exchange for a different width / style?
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Ordering

• How can I check my order status?
• Can I cancel my order?
• Can I change my order?
• I have just placed an order and see the item is now discounted on Last Chance. Can I get a price match?
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Delivery

• I received a wrong or defective product. What can I do?
• My order is missing an item?
• My tracking shows my purchase was returned to you. What can I do?
• My tracking shows delivered but I have not received it. What can I do?
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Product Care

• How do I find the right size?
• What is the difference between a regular and narrow width?
• Does Birkenstock have a warranty?
• The product is out of stock. Can I get notified when it's back in stock?
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Payment

• What payment methods are accepted?
• When will my credit card be charged?
• What can I do if my payment is declined?
• I noticed an unauthorized charge - what can I do?
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Member Account & Emails

• How do I set up an account?
• How do I reset my password?
• How do I unsubscribe from Birkenstock emails?
• How do I delete my account?
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Privacy

• How do I delete my information?
• What is your privacy policy?
• Where do I learn more about your Consumer Privacy Policy?

Career

• Where can I apply to work for Birkenstock?

Care Essentials FAQ

• Why do you have sulfate-free Hand & Body Washes?
• Can I return opened products?
• Do Birkenstock Care Essentials test on animals?
• Where are Birkenstock Care Essentials made?
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